PC Ware Support
Response within 1-8 hours the response time will depend on the service level agreement the clint subscribe with PC Ware. This applies to system outages or critical issues that impact core business operations, such as software crashes or data corruption.
Response within 4-8 hours, priority is given to on plan clients. These may be issues that are significant but not affecting the overall operation, like functionality loss in a non-critical area.
Response within 1 business day. These issues are typically non-urgent bugs or problems that have a workaround.
Response within 2-3 business days. This could include minor issues, general inquiries, or enhancement requests.
Resolution or workarounds provided within a few hours (typically up to 1 business day). Priority is given to on plan clients.
Resolution within 1-2 business days.
Resolution may take 3-5 business days, depending on the complexity.
Resolution times vary, often based on scheduled releases or updates.
PC Ware Business Solutions provides industry-leading ERP business management software and services.
